**Note: When sending messages from front-end, there is also an option to send messages to pre-configured user groups or 'lists' (e.g., "managers," etc) if these groups have been configured in your instance. For more information on these lists and how to build them, please see help article "How to Define a Group List for Messaging." 

**Note: Not all users will have access to all the features shown in the video above. Permission restrictions apply. If you believe you need access to a messaging feature you do not have, please contact a supervisor or FastGem support. 

***Note: You can also send TEXTS to Reps via the Customer/Lead/Work Order list view Action Logs by clicking on 'Send Text Message,' and from within a Customer/Lead/Work Order record by clicking on 'Actions': 

Messages sent this way will be sent to the rep assigned to that customer.